{"id":1715,"date":"2025-02-17T12:55:23","date_gmt":"2025-02-17T12:55:23","guid":{"rendered":"https:\/\/plugcart-testing.store\/scentelix\/?page_id=1715"},"modified":"2025-02-28T14:53:54","modified_gmt":"2025-02-28T14:53:54","slug":"return-exchange-policy","status":"publish","type":"page","link":"https:\/\/exeisttemplates.com\/scentelix\/support\/return-exchange-policy\/","title":{"rendered":"Scentelix: Return &amp; Exchange Policy"},"content":{"rendered":"\n\n\t<section class=\"section\" id=\"section_1995273386\">\n\t\t<div class=\"section-bg fill\" >\n\t\t\t\t\t\t\t\t\t\n\t\t\t\n\n\t\t<\/div>\n\n\t\t\n\n\t\t<div class=\"section-content relative\">\n\t\t\t\n\n<div class=\"row row-small align-center\"  id=\"row-1724618985\">\n\n\n\t<div id=\"col-210431150\" class=\"col small-12 large-12\"  >\n\t\t\t\t<div class=\"col-inner\"  >\n\t\t\t\n\t\t\t\n\n\t<div id=\"text-1053279660\" class=\"text collapse\">\n\t\t\n\n<h2>Return &amp; Exchange Policy<\/h2>\n\t\t\n<style>\n#text-1053279660 {\n  font-size: 1.2rem;\n  text-align: center;\n  color: rgb(0,0,0);\n}\n#text-1053279660 > * {\n  color: rgb(0,0,0);\n}\n@media (min-width:550px) {\n  #text-1053279660 {\n    font-size: 1.4rem;\n  }\n}\n@media (min-width:850px) {\n  #text-1053279660 {\n    font-size: 1.7rem;\n  }\n}\n<\/style>\n\t<\/div>\n\t\n\t<div id=\"gap-1430224798\" class=\"gap-element clearfix\" style=\"display:block; height:auto;\">\n\t\t\n<style>\n#gap-1430224798 {\n  padding-top: 10px;\n}\n<\/style>\n\t<\/div>\n\t\n\n\t<div id=\"text-314553521\" class=\"text collapse\">\n\t\t\n\n<p>Please refer to our Return &amp; Exchange Policy page for details<\/p>\n\t\t\n<style>\n#text-314553521 {\n  font-size: 1rem;\n  text-align: center;\n  color: rgb(0,0,0);\n}\n#text-314553521 > * {\n  color: rgb(0,0,0);\n}\n<\/style>\n\t<\/div>\n\t\n\n\t\t<\/div>\n\t\t\t\t\n<style>\n#col-210431150 > .col-inner {\n  padding: 20% 0px 3% 0px;\n}\n@media (min-width:550px) {\n  #col-210431150 > .col-inner {\n    padding: 8% 0px 3% 0px;\n  }\n}\n<\/style>\n\t<\/div>\n\n\t\n\n\t<div id=\"col-1454455339\" class=\"col medium-10 small-12 large-10\"  >\n\t\t\t\t<div class=\"col-inner\"  >\n\t\t\t\n\t\t\t\n\n<div class=\"nav-wrapper\"><ul class=\"nav exeist-smooth-scroll-content nav-uppercase nav-horizontal nav-size-large nav-pills text-left nav-left\"><li class=><a href=\"https:\/\/exeisttemplates.com\/scentelix\/support\/faqs\/\">Scentelix: FAQs<\/a><\/li><li class=><a href=\"https:\/\/exeisttemplates.com\/scentelix\/support\/terms-conditions\/\">Scentelix: Terms &amp; Conditions<\/a><\/li><li class=><a href=\"https:\/\/exeisttemplates.com\/scentelix\/support\/privacy-policy\/\">Scentelix: Privacy Policy<\/a><\/li><li class=active><a href=\"https:\/\/exeisttemplates.com\/scentelix\/support\/return-exchange-policy\/\">Scentelix: Return &amp; Exchange Policy<\/a><\/li><\/ul><\/div>\n\n\n\t\t<\/div>\n\t\t\t\t\n<style>\n#col-1454455339 > .col-inner {\n  padding: 0px 0px 10px 0px;\n}\n<\/style>\n\t<\/div>\n\n\t\n\n\t<div id=\"col-477306405\" class=\"col medium-10 small-12 large-10\"  >\n\t\t\t\t<div class=\"col-inner\" style=\"background-color:rgb(255,255,255);\" >\n\t\t\t\n\t\t\t\n\n\t<div id=\"text-1633500802\" class=\"text\">\n\t\t\n\n<h3>Return &amp; Exchange Policy<\/h3>\n\t\t\n<style>\n#text-1633500802 {\n  font-size: 1.2rem;\n}\n@media (min-width:550px) {\n  #text-1633500802 {\n    font-size: 1.4rem;\n  }\n}\n@media (min-width:850px) {\n  #text-1633500802 {\n    font-size: 1.5rem;\n  }\n}\n<\/style>\n\t<\/div>\n\t\n\t<div id=\"text-1268410660\" class=\"text\">\n\t\t\n\n<p>At Scentelix, we want you to be completely satisfied with your purchase. If you are not happy with your order, we offer returns and exchanges under the following conditions:<\/p>\n<p><strong>1. Returns<\/strong><\/p>\n<p>You may return items within 30 days of receipt.<br \/>To be eligible for a return, the item must be unused, in the original packaging, and in the same condition you received it.<br \/>Please note that shipping fees are non-refundable.<\/p>\n<p><strong>2. Exchanges<\/strong><\/p>\n<p>We accept exchanges for items that are defective, damaged, or incorrect.<br \/>To exchange an item, please contact us within 30 days of receiving your order. We will guide you through the exchange process.<\/p>\n<p><strong>3. Refunds<\/strong><\/p>\n<p>Once your returned item is received and inspected, we will process your refund. The refund will be credited to your original payment method.<br \/>Refunds are processed within 5-7 business days after approval.<\/p>\n<p><strong>4. How to Return or Exchange<\/strong><\/p>\n<p>To initiate a return or exchange, please contact us through our Contact Us page with your order number and reason for the return or exchange.<br \/>We will provide you with the necessary instructions to send the item back.<\/p>\n<p><strong>5. Non-Returnable Items<\/strong><\/p>\n<p>Certain items such as opened or used perfumes may not be eligible for return or exchange unless they are defective or damaged.<\/p>\n<p><strong>6. Shipping<\/strong><\/p>\n<p>Customers are responsible for the return shipping costs unless the item was damaged or defective. We recommend using a tracked shipping service for returns.<\/p>\n<p><strong>7. Contact Us<\/strong><br \/>If you have any questions or need assistance with returns or exchanges, please contact us via our Contact Us page.<\/p>\n\t\t\n<style>\n#text-1268410660 {\n  font-size: 1rem;\n}\n<\/style>\n\t<\/div>\n\t\n\n\t\t<\/div>\n\t\t\t\t\n<style>\n#col-477306405 > .col-inner {\n  padding: 25px 25px 20px 25px;\n}\n@media (min-width:550px) {\n  #col-477306405 > .col-inner {\n    padding: 40px 40px 30px 40px;\n  }\n}\n@media (min-width:850px) {\n  #col-477306405 > .col-inner {\n    padding: 50px 50px 50px 50px;\n  }\n}\n<\/style>\n\t<\/div>\n\n\t\n\n<\/div>\n\t<div id=\"gap-1044412162\" class=\"gap-element clearfix\" style=\"display:block; height:auto;\">\n\t\t\n<style>\n#gap-1044412162 {\n  padding-top: 10px;\n}\n@media (min-width:850px) {\n  #gap-1044412162 {\n    padding-top: 20px;\n  }\n}\n<\/style>\n\t<\/div>\n\t\n\n\n\t\t<\/div>\n\n\t\t\n<style>\n#section_1995273386 {\n  padding-top: 30px;\n  padding-bottom: 30px;\n  background-color: rgb(254, 250, 247);\n}\n<\/style>\n\t<\/section>\n\t\n\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":1,"featured_media":0,"parent":1736,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"page-transparent-header.php","meta":{"footnotes":""},"class_list":["post-1715","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/exeisttemplates.com\/scentelix\/wp-json\/wp\/v2\/pages\/1715","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/exeisttemplates.com\/scentelix\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/exeisttemplates.com\/scentelix\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/exeisttemplates.com\/scentelix\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/exeisttemplates.com\/scentelix\/wp-json\/wp\/v2\/comments?post=1715"}],"version-history":[{"count":0,"href":"https:\/\/exeisttemplates.com\/scentelix\/wp-json\/wp\/v2\/pages\/1715\/revisions"}],"up":[{"embeddable":true,"href":"https:\/\/exeisttemplates.com\/scentelix\/wp-json\/wp\/v2\/pages\/1736"}],"wp:attachment":[{"href":"https:\/\/exeisttemplates.com\/scentelix\/wp-json\/wp\/v2\/media?parent=1715"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}